ActionAid is an international organisation, working with over 15 million people in 45 countries for a world free from poverty and injustice.Their head office is in Johannesburg, and they are the only international development organisation with the head office based in Africa. ActionAid also have offices right across Asia, the Americas and Europe. They believe the people whose lives their work affects should decide how the organisation is run.

ODS worked with an internal team in ActionAid to translate the activities highlighted in their Change Management Plan into work processes and ways of working that led to greater performance, accountability and impact.